Security Updates; Support Tools. Another installation is already in progress. The agent could be packaged successfully using CMA 3.6.x because it did not use MSI.

I keep encountering an annoying error message as I try to set up my new 64-bit Vista laptop. Often when I try to install a program, I’m told that another installation is already in progress and I must complete that one first. But no other installation is in progress, and simply rebooting doesn’t help.

I googled this problem, and found some complicated advice about failed installations and the Windows Installer Cleanup Utility. But I find that this error occurs when a program installs just fine in every respect except that it leaves the Windows Installer Service running.

There’s a easy way to fix this.

Right-click on the Computer icon, wherever it exists on your system, and select Manage. (I’m using the Classic Start menu, so the Computer icon is on my desktop. If you’re using the new Start menu, the icon is in the Start menu.) This opens the Computer Management utility.

Select Services, right click on Windows Installer in the list and select Properties. If you’re having the problem, the Windows Installer service is started, and the Stop button is disabled. Simply rebooting doesn’t stop the service. Here’s how you stop it.

In the Properties dialog, change Startup type to “Disabled”, click OK, and reboot your computer. This stops the service. After your computer reboots, again open Computer Management (right-click on Computer and select Manage), open Windows Installer Properties, and change the Startup type back to Manual. Now you’re good to go and can start a new installation.

When you install or remove Adobe Acrobat, you receive a Windows error message stating suspended, incomplete or interrupted installation. The Acrobat installation fails, and the installer is unable to roll back the incomplete installation successfully.

Possible error messages include the following:

• 'Error 1704. An installation of Adobe Acrobat or Adobe Reader is currently suspended.'
• 'Internal Error 2711. The specified feature name 'PatchExtras' not found in the feature table.'
• 'Error 1500. Another installation is already in progress. Complete that install before proceeding with this installation.'

A power outage, premature system shutdown, or system issue causes the Windows installer corruption. Cancelled installations roll back the installation actions and do not result in a suspended installation.

To solve the error, perform one of the following steps:

Note:

This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.

Navigate to the key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionInstaller and check if Inprogresskey exists.

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